- Verify The Financial Edge (FE) is closed
- Verify that BBAdmin.exe is closed
- Verify that the "State and Federal Tax Reports" are uninstalled from the computer and does not appear in Programs and Features (Add/Remove Programs)
- Open the registry
- Browse to the appropriate registry key, depending on your system:
- If 32-bit OS: HKEY_LOCAL_MACHINE\SOFTWARE\Blackbaud\FE7Install
- If 64-bit OS: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Blackbaud\FE7Install
- Rename the key "AAtrixFolder" to "AAtrixFolderOLD"
Note : Incorrect changes to registry settings can cause serious system problems that may be irreversible without reinstallation of the operating system. You must back up your registry before making any registry changes. We are not responsible for damage resulting from incorrect use of the Registry Editor.