Writing a letter from a household record does not list addressee/salutation

When writing a letter from a household record, Addressee and Salutation are blank.
Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch. 

Environment

 3.0.516.42
 3.0.516, Service Pack 10 ; 4.0.138, patch 2

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