The Raiser's Edge cannot connect to the Blackbaud Payment Service. For the secure storage of new or edited credit card information, the Raiser's Edge requires a connection to the Blackbaud Payment Service. Please check your internet connection and attemp

The message occurs when creating IATS transmission file for a batch of credit card donations.
The donations have been processed on IATS web site and awaiting the authorisation codes update
Download and install the latest version and patch, if applicable. 

Alternative Solution:

Login to IATS web site and confirm the credit card transactions have been processed.
Populate the authorisation codes in the batch from the codes listed in the IATS Journal report prior to committing the batch.

Environment

 Raiser's Edge 7.91
 7.92.5508

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.