The Raiser's Edge cannot connect to the Blackbaud Payment Service. For the secure storage of new or edited credit card information, the Raiser's Edge requires a connection to the Blackbaud Payment Service. Please check your internet connection and attemp
The message occurs when creating IATS transmission file for a batch of credit card donations. The donations have been processed on IATS web site and awaiting the authorisation codes update
Download and install the latest version and patch, if applicable.
Login to IATS web site and confirm the credit card transactions have been processed. Populate the authorisation codes in the batch from the codes listed in the IATS Journal report prior to committing the batch.