1. Go to Contacts > Individuals
  2. Search for the Donor
  3. Click Manage
  4. Scroll down the Summary Page and click on the link name: View All Gift Entry
  5. Hover over the pledge ID and select Manage
  6. Click Edit: Adjust (at the Top left of the popup)
  7. Scroll to the bottom of the pledge summary and change the pending amounts to zero.
  8. Save