To resolve this error, ensure the Blackbaud service credentials are correct. To review and update these credentials in NetCommunity:
- Login as a Supervisor user to NetCommunity
- Click on Administration > Sites & Settings
- Click the Web services tab
- Enter the Username and Password in the Blackbaud Services section
Note: Be careful to only change the Blackbaud Services credentials and not the Blackbaud Payment Services credentials.
If you do not know your Blackbaud Service credentials, Click Chat with Support and reference this article