Per Business Objects' Crystal Reports installation guide, Windows 2000, Windows XP Professional and Windows Server 2003 are supported with Crystal Reports 8.5 or XI.   Windows Server 2008 R2 (which is a 64-bit operating system only), Windows Server 2008 64-bit, Windows Server 2012, Windows Server 2012 R2, Windows 7 64-bit and Windows Vista 64-bit operating systems are not supported per Business Objects' Crystal Reports article.

Options: 
  1. Install Crystal 8.5 or Crystal XI on another machine with a compatible 32-bit operating system - OR -
  2. Use Windows Server 2008 (32-bit) and upgrade Crystal Report XI R1 to Crystal Reports XI R2 - OR -
  3. Upgrade to Crystal Reports 2008 (version 12) or Crystal Reports 2012 (version 13) (since these versions have not been tested with Blackbaud products, version specific issues will not be supported)
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