To resolve this:
- Open the command line interface (Start>Run>cmd click OK).
- On the command line enter the following: RunAs /netonly /user:DOMAIN\USER “\\PATH\BlackbaudInstaller.exe”
(DOMAIN is the domain of the Database server, and USER is a Windows Account with Administrative rights on the SQL server machine, and PATH is the path to BlackbaudInstaller.exe on the web server.)
- Press enter. The Installer will launch
- Complete the install normally.