Error: Constituent must have a primary phone when adding additional phone numbers in constituent update batch

Some constituents may have identical phone numbers with different phone types on their records.  If a constituent has an existing phone number that is primary, additional phone numbers can be added in a Constituent Update Batch.  However, if the new phone number is identical to the existing one and is non-primary, validating the batch will return an error message: Constituent must have a primary phone.

Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch. 

When identical phone numbers are included in a constituent update batch, the batch validation checks the new phone numbers against existing ones, and matches up numbers that are the same.  If a match is found, that value is treated as an update instead of an insert.  So, if a number exists as primary on a constituent record and that number is added to a constituent update batch and not marked as primary, the batch validation will identify the match and attempt to update the phone number to be non-primary.  This will trigger the exception, because each constituent must have at least one primary number.


 2.9.1001 patch 24
 2.9.1001, patch 35

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