When an online transaction is made, the credit card soft descriptor initially shows as "Processed by Blackbaud" or "BB*Processed by BlackBA" or something similar before it changes to the organization's soft descriptor. Can this be changed?
This is standard for all organizations and all transactions that come through our payment processor. This will continue to show while the transaction is pending. Once the transaction is fully processed Blackbaud can suggest to the card company that they use the soft descriptor set up by the organization through Control > Administration > Organization Setup: View Organization Detail. It is not guaranteed that the card company will accept or use the soft descriptor at that point.
Please note: ACH transactions will not change to reflect the Soft Descriptor for your organization.