Unable to upload custom background image for Personal website (HQ) in a Kintera Thon

An organization can import custom background image into a Kintera Thon event through Blackbaud Sphere. However, at times the uploaded image may not display through Image and Text Library for Page Customization.
In order to see the images you uploaded as background images in Page Background Library, you have to click on 'Manage Custom Images' to see the non-system images.
  1. Go to Communities > Special Events > Friends Asking Friends > Kintera Thon
  2. Hover over your event and click Website Info
  3. Click "Image and Text Library for Page Customization"
  4. Choose Page Background Library from the drop-down menu
  5. Click the link for "Manage Custom Images"

How to Confirm the Image has been uploaded.

Steps to Dupe:
  1. Webinfo Checklist > Image and Text Library
  2. Select Page Background Library
  3. Click Manage Custom Images
  4. Browse and submit an image
  5. Click Next
    • Observe: When you click 'Next', it doesn't go anywhere.
  6. Click Return
    • Observe: The image is not listed. However, if you login to the frontpage and click Build/Edit my Webpage.
  7. Click the dropdown under 'Choose a theme > notice that the image is listed.

Environment

 9.3.8

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