Error: Proxy authentication required when logging in to the Citrix metaframe using Internet Explorer

When users log in to the Blackbaud Application Hosting Citrix metaframe using Internet Explorer as well as any of the applications or files folder, they receive a message requesting credentials for proxy authentication.

Article Number: 55420

Products:

Education_Edge_EE
Financial_Edge_FE
Raiser_s_Edge_RE

Steps to resolve this issue:

Log in to the Citrix metaframe
Click Tools on the Internet Explorer top menu
Select Internet Options
Select the Connections tab
Click the LAN settings button
Mark the "Automatically detect settings" checkbox

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Error: Proxy authentication required when logging in to the Citrix metaframe using Internet Explorer

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