1. On the workstation, browse to the Deploy folder on the server
  2. Open the ISSetupPrerequisites folder
  3. Open the Crystal Report XI Runtime Components folder
  4. Double-click Crystal Report 11.msi
Note: If you receive a message about the file already installed, do not click Cancel. Proceed with the installation.


If this error occurs when previewing in Crystal Reports:
The alternative solution is to make the necessary changes to the report in Crystal Reports, then preview the report through the RE Custom Reports module.