This is a generic Cybersource error that can be caused by a number of items. Below are a few troubleshooting measures to take in the product, to confirm the account is set to active in the product.
  • Verify the Cybersource merchant account is configured correctly and with the proper credentials
  • Confirm the Merchant Account is not inactive or set to Demo mode 
  • Create a new Cybersource merchant account with the same credentials
  • Request a new system key from Cybersource and creating a new merchant account

Note: If unsure how to perform the above steps within Cybersource, please contact CyberSource support

Additional Information:
If issue persists after the above steps have been checked, please Click Chat with Support and reference this article.