- Verify the Cybersource merchant account is set up correctly, and with the proper credentials
- Confirm the Merchant Account is not inactive or set to Demo mode
- Create a new Cybersource merchant account with the same credentials
- Request a new system key from Cybersource and creating a new merchant account
- How to edit Merchant Accounts in Blackbaud NetCommunity
- In The Raiser's Edge: Go to Config>Business Rules>Merchant Account
Contact Cybersource support.