First, check your BBPS or BBMS account status to ensure your account is not disabled.

To check this, after clicking to Reset your BBPS or BBMS Password, please look at the account status at the very bottom of the screen under: Blackbaud Status Account

BBPS/BBMS Password requirements:
  • The password must be 12 characters in length but no longer than 20 characters.
     
  • The password must contain one numeric value.
     
  • The password must contain one capital and one lowercase letter.
     
  • The password must contain one special character, for example "@".