Seasonal addresses not being used when performing various mailing tasks

You may have certain constituents who have seasonal addresses and therefore you will need to ensure that your communications are sent to the appropriate address. The dates of seasonal addresses are determined when you add the address to the record. You may notice that when completing certain tasks such as Appeal Mailings, Membership Renewals, or Acknowledgements, the seasonal address is not being pulled into the mailing.

Article Number: 55683

Products:

  • Blackbaud_Altru
The address that is chosen when performing mailing tasks is dependent upon your Address Processing options.

Ensure that the "Use seasonal address, if available" box is checked for your selected Address Processing option. To modify the settings:
  1. Go to Marketing and Communications > Address Processing Options
  2. Highlight the option you are using and click Edit
  3. Check the "Use seasonal address, if available" box under the Individuals and/or Households and Groups tab
If the address is still pulling incorrectly when choosing to "Use seasonal address, if available," we will also need to check the address field that is pulling in our Export Definition. In order to ensure that the address field pulls correctly for these constituents, we will want to ensure that we pull the address from the Constituent Marketing Information Node on the left. When using other address fields, the seasonal address may not pull correctly. 
User-added image

 

Environment

 Altru Arts & Cultural

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!