Error: There was an error loading the Address Information. - when accessing or processing a transaction in the plugin

While accessing the Blackbaud NetCommunity plug-in in The Raiser's Edge, the following error occurs while attempting to examine or process a signup request or profile update whose information contains data in the City and/or Zip Code fields:

"There was an error loading the Address Information. The error reported was: Object reference not set to an instance of an object."

This may appear in a Windows dialog box.
In The Raiser's Edge, a user-defined code table for the City is likely being used. 
Disable this via:
  1. Navigate to Config > Fields > Address
  2. Unmark the 'Lookup' column for the City field


 NetCommunity 6.15, patch 64 ; Raiser's Edge 7.91, patch 16

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