Deleted Sphere user still appears as source email for Forgot Password/New Account emails

This covers situations in which a user has been removed from Sphere, but the New User/Forgot Password emails being sent out from Sphere still come from that user's email address. Updating the email via Control > Administration > Organization Setup > View/Edit Org Info changes the listed email, but does not change the email address that the password emails are coming from.

In most instances the From name and email can be updated by Support.

Chat with Support and reference this article. 

Supply the First Name, Last Name and Email Address you want to appear in the From line of your Forgot Password emails.


 Blackbaud Sphere

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