How to Initiate a sync for The Raisers Edge Sphere Connector

Information is not coming over from Sphere to the Raiser's Edge.  How can a user manually initiate a sync using The Raiser's Edge Sphere Connector?
  1. In The Raiser's Edge, click the Sphere button/plug-in
  2. Click Scheduler
  3. Click Initiate Sync Now
    • Once the sync has completed, click the Refresh button for the Connector's processing screen to view the newly downloaded data
This will bring data from Sphere over to the Raiser's Edge.  If you find that the sync does not run or finish within several hours, please Chat with Support and reference this article.

Environment

 Blackbaud Sphere

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