Error: Unable to establish database connection. Error number -2147211486 Error description: General ODBC Error: [Microsoft][ODBC SQL SERVER] for user ''Blackbaudhost\ecotugno. Native error 18456 when logging into the Raiser's Edge via Blackbaud Applica

When logging into the Raiser's Edge in the Blackbaud Hosting Services environment, the user receives "Unable to establish database connection.  Error number -2147211486 Error description: General ODBC Error: [Microsoft][ODBC SQL SERVER] for user ''Blackbaudhost\ecotugno.  Native error 18456"
Click Chat with Support and reference this article. Please be prepared to provide the following information to your Support Analyst for troubleshooting purposes:
  • The Raiser's Edge Supervisor password
  • Hosting username and password

Environment

 7.91.5056

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