Error: Unable to establish database connection. Error number -2147211486 Error description: General ODBC Error: [Microsoft][ODBC SQL SERVER] for user ''Blackbaudhost\ecotugno. Native error 18456 when logging into the Raiser's Edge via Blackbaud Applica

When logging into the Raiser's Edge in the Blackbaud Hosting Services environment, the user receives "Unable to establish database connection.  Error number -2147211486 Error description: General ODBC Error: [Microsoft][ODBC SQL SERVER] for user ''Blackbaudhost\ecotugno.  Native error 18456"
Click Chat with Support and reference this article. Please be prepared to provide the following information to your Support Analyst for troubleshooting purposes:
  • The Raiser's Edge Supervisor password
  • Hosting username and password

Environment

 7.91.5056

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.