Perform each of the following steps until the issue is resolved:

  1. Clear the AP Flags.
  2. Select Open, and go to the Paid folder for the appropriate bank and mark the filter checkbox.
  3. Enter the missing check number and click OK. Check to see if the missing check appears and you can mark it for reconciliation. If it does not, proceed with step 4.
  4. Process the Error Log.  If an error log is produced, contact Blackbaud FundWare Support with the error information.
  5. Re-create the bank reconciliation OCR files. 
    1. In the FundWare/Data folder, delete the ##OCR and ##OCR.idx files (where ## is the division).  NOTE: Deleting these files removes all checks marked for reconciliation and they must be marked again.
    2. Select System Administration, System Utilities.
    3. Enter the following in the Execute Program portion of the screen:
    4.      Program Name            OCW900
    5.      Switches                       <leave blank>
    6.      Parameters                  <leave blank>
    7.      Business Date             Use today's date
    8.      Division                       Select the appropriate division.
    9.     Click Run
    10. Type 'Y' to reset the OCR use counts.
    11. Press 'Enter' when complete.