To change the contact and From information for the password reset emails and password reset assistance take the following steps:
  1. Go to Control > Administration > Organization Setup: View/Edit Org Info
  2. Click Edit
  3. Under the Administrator for "Forgot Password?" Support section update the contact using the Administrator drop down menu
  4. Click Save
Please note: If the admin who was previously the "From" email was deleted, or demoted from Admin status, before this is changed, it may require Support to change this. There may be other reasons Support may need to change this as well. If after changing this, the emails still come from the old email, Chat With Support and reference this article. 

When you create the case, include the following information:
  • New Contact's First name
  • New Contact's Last name
  • Email address
  • Phone number