Note: Passwords for FundWare are case sensitive. First, confirm that the caps lock is not on and the password was entered correctly. If the user has forgotten their password perform the following steps:

1. Log into Division 00 System Admin using user name 101 and password pcfund.
2. Go to Security > Users and double click the user who is getting this error
3. Enter the desired password in the "Password" box and confirm it in the "Confirm Password" box.
4. Click OK. This will refresh this user in the 00SYU files.