A link is not established when uploading a user through the Online Campus Community plug-in in The Education Edge. User appears to be linked, when viewing their Education Edge record User name and Password are grayed out, but their BBNC record shows no link.
We resolved this issue in version 7.82.104, patch 12. Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.