Error: Access denied. The user [username] is not an application user in the [database] database

Because ResearchPoint is an application that Blackbaud hosts, each organization has their own website address by which to access the database. The error "Access denied. The user [username] is not an application user in the [database] database" can occur when trying to use the credentials for one database to log into another organization's database.

Article Number: 56251

Products:

ResearchPoint

Ensure you're using the correct URL or web address to log into your ResearchPoint database (BB704933).

Was this article helpful?

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!

We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.

We’re sorry to hear that. Please tell us why.

I don't like how this works.

The answer is confusing.

The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.

Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.

Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.

Thanks for letting us know. We'll work on updating the search engine to return more relevant results.

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!