To verify whether your workstation is running the most recommended version of the Citrix Receiver, identify the version number currently installed on each machine:
Note: We currently recommend Citrix Receiver version 4.8 or higher for Windows users and 11.9 or higher for Mac users.
 
  • On a Windows machine:
  1. In the bottom, right-hand corner of your desktop, locate your system tray (small arrow next to your clock).
  2. In the list of available icons, locate the Citrix Receiver icon (small black icon with white semi-circles).
  3. Right click the icon and select Advanced Preferences.
  4. Within the About section, make note of the current version.​
  • Note: If the version number noted here references a much higher version of the Citrix Receiver (example: 14.3.1.1), please review Citrix's Reference Version List to convert this build number to the current version.

 

  • On a Mac machine:
  1. Click the Citrix Viewer icon on the dock.
  2. Click Citrix Viewer from the top menu and select About Citrix Viewer.
  3. The newly opened About window will show you the current version installed

 


If your Citrix installation needs to be updated to a Blackbaud-recommended version (Citrix Receiver version 4.8 or higher for Windows users and 11.9 or higher for Mac users) :
  1. Uninstall the current version of Citrix on the workstation:
  • On a Windows machine:
  1. First, ensure that Citrix is not running in the background:
  2. Open the Task Manager.
  3. Browse to the Processes tab.
  4. Right-click and select to End Process as follows:
  • If your Windows Task Manager looks similar to this, end any instances of the following processes: concentr.exe, wfcrun32.exe, and Receiver.exe
    Task Manager for Windows 7
  • If your Windows Task Manager looks similar to this, end any processes with Citrix in the name as shown:
    Window 10 task manager
  1. Log into the computer as a Windows user with Local Administrator rights.
  2. Open the Windows Control Panel
  3. Select Uninstall a Program, or open Programs and Features
  4. Locate the Citrix Receiver or Citrix Online Plugin application in the list of installed programs.
  5. Right-click on the entry in the list and select Uninstall.
 
  • On a Mac machine:
  1. Download Citrix Receiver from Blackbaud's website
  2. Open the CitrixReceiver.dmg file
  3. Select Uninstall Citrix Receiver.
  4. How to remove files remaining on a system after uninstalling Citrix Receiver for Mac: https://support.citrix.com/article/CTX134237
  5. Follow the prompts to uninstall.
 
  1. Download and install Blackbaud's recommended version of Citrix for your Operating System:
  • Download directly from the Blackbaud Hosting Services login page:
  1. Open your browser and navigate to your datacenter's URL:
  1. Click on the link for "Windows" or "MAC" to download the appropriate version. 
  • ​​Login Page Citrix Download Links
  1. Once downloaded, if the Installer does not start automatically, run the file.
  • NOTE: When running the installer, if you receive the message "This version of Citrix Receiver is not the most recent version," you are already on a supported version and no further action is needed. Click OK to exit and skip to Step 5. 
  1. Once installation is complete, click Close or Finish (depending on your Operating System).
  • NOTE: If prompted to enter an email address and create an account, click Cancel. This feature would create a Citrix Receiver account, which is not required in Blackbaud Hosting Services.
  1. Return to your datacenter's URL to log in and launch your hosted application.

 
  • OR if your database is located in the Blackbaud SKY environment:
  1. Navigate to your appropriate NXT URL:
  1. On the top, right-hand corner of the omnibar, click the Databases icon > Install Receiver to be taken to the most applicable version of the receiver for your workstation.
  2. Click on the version to download this to your workstation.
  3. Once downloaded, if the Installer does not start automatically, run the file.
  • NOTE: When running the installer, if you receive the message "This version of Citrix Receiver is not the most recent version," you are already on a supported version and no further action is needed. Click OK to exit and skip to Step 5. 
  1. Once installation is complete, click Close or Finish (depending on your Operating System).
  • NOTE: If prompted to enter an email address and create an account, click Cancel. This feature would create a Citrix Receiver account, which is not required in Blackbaud Hosting Services.
  1.  Return to the NXT web view to log in and launch your hosted application.