Crystal Reports version XI uses two (2) discs for installation of the program.  This is different from Crystal Reports version 8.5, which only required one (1) disc.  If you received your Crystal Reports XI installation from Blackbaud you should have received two (2) discs in the package.  If you did not receive two (2) discs for your Crystal Reports version XI installation, you will want to contact Blackbaud Product Support to have a new set of Crystal Reports installation discs shipped to you.  There is no charge for this.  To contact support: Contact Support and reference this article. 

Note: Crystal Reports version 8.5 only requires one (1) installation disc.