1. Ensure the workstation and network meet all system requirements.
  2. Access ResearchPoint from a web browser (preferably Chrome or FireFox) on your local computer (Not in a hosted or Citrix environment).
  3. Run a speed test to ensure the local network is not experiencing performance issues as well:
  4. Contact Support and reference this article.  In the case please provide the following information:
    • Type of connection:  hard wire, wireless, or aircard?
    • Laptop or desktop?
    • Operating System of Workstation?
    • Date of slowness?
    • Time of slowness?
    • Estimated time to refresh pages.
    • Estimated time for a WealthPoint search.
    • Are there timeouts when performing a search to Find External Properties and Businesses (found under the Prospects button)?
    • Is this happening for multiple users and from multiple locations regardless of service provider.
    • The web browser being used to access ResearchPoint.
    • Run PingPlotter while completing ResearchPoint tasks by following the instructions in How to run PingPlotter