Imports that are done in Blackbaud Sphere will initially sit in a status of "Waiting to be Processed" until the server picks it up to start bringing those entries into the database. The Import service works on a queue-based system where Imports are processed in the order they are created on the server. The amount of time it takes to complete an import or start processing an Import depends on how many other Imports are waiting in the server queue along with the size of the imports that are waiting. The suggested window of time to allow for an import to complete is 24 hours, but in most cases it will not take this long.
If you have an Import that has been sitting in "Waiting to be Processed" status for more than 24 hours:
Chat with Support and reference this article.
To assist with the progression of the case, please include the following information with your Case creation:
- Sphere Account Name
- Name of Import Batch
- Date Batch created
- Status of Batch