Product Flag: Error: The request failed with HTTP status 401: Unauthorized

When accessing the testconfig page of NetCommunity, the following 401 unauthorized error displays.
  • If NetCommunity is on version 7.0 and below, review [netcommunityURL]/testconfig.aspx
  • If NetCommunity is on version 7.1 and above, refer to Knowledgebase

Blackbaud Enterprise - Product Flag - Error: The request failed with HTTP status 401: Unauthorized
Ensure that the URL to the Core Components piece of the NetCommunity environment is able to be reached from the local machine.

If NetCommunity has been installed by default, Core Components is installed alongside the full NetCommunity installation. If this is the case, the issue can be resolved by changing the Core Components URL within NetCommunity to the local machine.

To do this, do the following
1. Log in to NetCommunity with supervisor access
2. Go to Administration > Configuration
3. Find the Core Components and its associated URL
4. If Core Components are installed locally to NetCommunity (by default) change the domain to "localhost"

Click Chat with Support and reference this article
 

Environment

 6.15.465, Patch 20

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