Rejection code of Not Processed appears in Batch

When processing a batch of credit card transactions and using BBMS, a Rejection Code can be returned and appear in Raiser's Edge as 'Not Processed'.  This is typically a result of the BBMS password being changed in one place, but not being updated in others.  There are other, less frequent, reasons for the error, so it is important to document any additional text that is returned, if applicable.
If the BBMS password was changed in the BBMS Web Portal, it must be changed in all Blackbaud products that use BBMS (Raiser's Edge, BBNC, Altru, eTapestry, Luminate, OnBoard/OnMessage). 

To change the BBMS password in the Web Portal:
  1. In the Web Portal, under Welcome *user*, select Credentials
  2. Enter the Current password, the New password, and confirm the new password
  3. Click Save

To change the BBMS password in Raiser's Edge:
  1. Log into The Raiser's Edge with Supervisory rights
  2. Go to Config > Business Rules > Merchant Accounts
  3. Open the Merchant Accounts that use Blackbaud Merchant Services (BBMS) as a gateway
  4. Edit the Password and Confirm Password fields with the same password that was updated via the BBMS Web Portal
  5. Click OK
If it has been confirmed that the BBMS login is the same as the login entered in the Merchant Account section of Raiser's Edge for the corresponding account, then please refer to Rejection code of Not processed in a gift batch.
 

Environment

 7.91.5056

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