The Raiser's Edge crashes when changing the Print Setup on a Windows 7 machine

The Raiser's Edge program closes unexpectedly when making changes to the print setup from File > Print Setup within The Raiser's Edge program. This happens on Windows 7 systems, and users will experience one of the following errors:

RE7 has stopped working
Windows can check online for a solution to the problem.
View problem details  [Check online for a solution and close the program] [Close the program]

OR

RE7.exe has encountered a problem and needs to close. We are sorry for the inconvenience. If you were in the middle of something, the information you were working on might be lost.
Debug or Close

 

Download and install the latest version and patch, if applicable.  

Alternative solution:
If Microsoft Groove 2007 is installed on the workstation, uninstall it.

If Microsoft Office 2010 is installed on the workstation, uninstall Sharepoint 2010.

If the issue persists,

  • Change the print settings before opening the Report or Query by clicking on File > Print Setup in The Raiser's Edge.
  • Preview the output (for Report or Mailings), then change the Print Setup by clicking on the Print Setup icon from the preview window
Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites, and we cannot assist with implementing resolutions from these websites.
If this issue does not affect all users, copy the user options from an unaffected user to the affected user.

Environment

 7.91.5056, patch 21
 7.92.5508

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.