Confirm the correct Blackbaud Payment Service credentials have been entered in the Blackbaud NetCommunity configuration settings.
Log into Blackbaud NetCommunity as a supervisor user:
- Go to Administration > Sites & Settings
- Select the Web Services tab
- Enter or Re-enter the Blackbaud Payment Service credentials
Note: Do not assume that because there are token circles in the password field that there is a password. The [****] appear whether there is a password entered or not.
- Click Save