When running synchronization either automatically every 15 minutes or manually, the system is not pushing the Share options for contact information across to all records. For example, contact type of M/Cell is listed as Not Shared on John Smith (student) and does not appear for Mary Smith (John's mother), and Mike Smith (John's father). When changing this to Shared, the contact information now appears for the Student and Individual records in The Education Edge; however, it does not appear on the relationship record of John Smith to his father, Mike's constituent record.
Note: Contact sharing is removed in The Education Edge version 7.87 patch 3 and higher if The Education Edge is integrated with The Raiser's Edge. If your Education Edge database is not integrated with The Raiser's Edge, contact sharing functionality is unchanged in 7.87 patch 3 and higher.
Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.