Message is not received when sent from Active Users in Blackbaud Management Console

Users may be sent a message from the Active Users in the Blackbaud Management Console. For example, before disconnecting a user, you can choose to send them a message to alert them. In this case, the user never received the message after it was sent.

Article Number: 56726

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The Windows messenger service must be active on the machine where the Blackbaud Management Console resides.

Go to Start, Run
Enter: services.msc
Press enter on your keyboard
Right-click Messenger in the Name column
Select Start

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