Try each of the following steps in order until issue is resolved:
  1. Add a new user name with the same security rights as the problem user in The Raiser's Edge 7. If this corrects the issue, review What to consider before deleting a user name and delete the problem user name
NOTE: In Dashboard, unshare any shared Dashboards that the user has created. If this step is not taken, none of the shared dashboards created by the deleted user can be removed from the 'Select Shared Dashboards' window.)
      2. Remove dashboard utility