Error Log File does not get Produced

After Processing Error Log in System Administration, and receiving notification that the file has been produced, no Error Log File (ERRLOG.ws) is created. In the Data folder, SYE#### files still exist.
1. Rename one of the SYE#### error log files to errlog.ws.
2. Process the Error log again.

Note: Changing the SYE#### file to errlog.ws corrects the processing issue moving forward; it will not pull all of the existing SYE files. If the SYE files need to be reviewed, they can be opened with Notepad. The next time the system recognizes an error exists, and the error log is processed, the SYE file is written to the errlog.ws file.

If the issue is not resolved, Contact Support and reference this article. 

Environment

 7.6

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