Have all users log out of the software and reboot the server.
For reference, when doing a General Ledger Import using program GLS018, no users should have the following folders open: Saved, Imported, Memorized. These folders all share the same file, GLP, and if it is being called, the import will hang and will indicate Record Busy. The user may also experience a Batch is locked message if trying to edit a batch at the same time. Once the user closes any of the folders, the import will complete.