From the Form/Event:
- Navigate to Communities > Forms > Single Step Donation or Communities > Special Events > Friends Asking Friends > Kintera Thon
- Hover over the event name and select Bookkeeping
- Click Pending Scheduled Payments
- Search for the donor name
- Click Detail next to their name
- In the pop-up window, update the credit card information
- Scroll down & click Update Payment Information
From the Contact Record:
- Navigate to Contacts > Individuals
- Search for the contact name
- Click Manage
- Select the Financial tab
- Select the Transactions subtab
- Hover over the blue Transaction ID that pertains to the recurring payment (should say Payment under Gift Type) and click Manage.
- At the top of the page, it will say: "This Payment can be edited through the initiative where it was entered. Select this link to be redirected to the initiative."
- Click the word "link".
- Click Pending Scheduled Payments under the Pending Transactions heading
- Search for the donor name
- Click Detail next to their name
- Within the pop-up window, update the credit card information.
- Scroll down and click Update Payment Information
Note: Within this window you can also 'retry' any failed payments due to incorrect credit card number.
Note: You cannot change the payment schedule of the recurring gift. For example, you cannot change it from "Monthly" to "Quarterly"