1. Right-click on your Import file(csv file) and select edit with Notepad++
2. Once your import file opens select Encoding->Convert to UTF-8
*Do not click Encode in UTF-8 because it won't actually convert the characters.
3. Save the file
4. Import the file as usual 


Notepad++ is a text editor and source code editor for use with Microsoft Windows. Unlike Notepad, the built-in Windows text editor, it supports tabbed editing, which allows working with multiple open files in a single window. It also converts the text in the file to UTF-8 which is what we need to import these special characters.  Notepad++ can be downloaded for free from here: http://notepad-plus-plus.org/

Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites, and we cannot assist with implementing resolutions from these websites.