1. In the BBMS web portal, under the Account Management section, select Contact Details
  2. The Statement Descriptors field shows what is reflected on your donors' credit card statements when they make a credit card donation to your organization and it is processed through the BBMS gateway.  To edit this, click on the Edit contact details button in the upper left-hand corner
    1. Provide a name that is easily identifiable to your donors, and so they can easily recognize that the donation was to your organization.  NOTE: There is a maximum of 18 characters, so some abbreviation may be necessary. 
    2. Provide a phone number that will direct any donor questions to someone at your organization that can appropriately field those questions. NOTE: The phone number is limited to 10 numeric characters.
  3. Click Save.
During the initial processing, donors may see PENDING on their credit card statement as the transaction passes through BBMS. Once the transaction is confirmed and Posted, the statement will reflect what your organization has entered in the 'Statement Descriptors' field in BBMS.  Please note that most banks will include BB* in front of your selected descriptor, which stands for Blackbaud. For more information, please refer to The donors credit card statement temporarily lists BB*PENDING on the credit card statement.
Additional recommendations
Where appropriate, such as web pages, giving forms, and receipt emails/mail, add a note about how a credit card transaction from your organization will appear. For example: Your gift to our organization will appear as ORGNAME on your bank/credit card statement.