When navigating to Export, users may receive the error:
Error in Main Page Load Unable to load this page. Please try accessing the page again. An unexpected error has occurred. Error in Main Page Load 'C:\Program Files (x86)\Blackbaud\The Financial Edge\AXDocs\docExport.vbd' Error number : 1322 Error description : 'Failed to get Application Version: Method '~' of object '~' failed'
We resolved this issue in version 7.82.104, patch 13. Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.
If you are on the latest version of The Financial Edge, open Microsoft Word to confirm that Microsoft Word is successfully running on the workstation. The Default the export format is Microsoft Word Merge File and a working copy of Microsoft Word is required to navigate to Export.