- Log into System Administration (Division 00).
- Click the plus sign to the left of Security.
- Click on Users.
- Double click on the user profile that is receiving the error message.
- Make the existing user profile "INACTIVE".
- Click "New" to create a new profile.
- Fill in the requested fields to create a new user
- Have the user begin using the new login credentials.
Connect and collaborate with fellow Blackbaud users.