Try each of the following steps in order until the issue is resolved:
- Ensure that your username and password are correct by logging into Blackbaud's website
- If successful then login to Blackbaud Gift Aid website: https://scanstore.blackbaud.com with the same credentials.
- Ensure your firewall allows access - requires access via Port 80.
- Ensure your firewall allows access- requires access via Port 443.
- Ensure firewall is setup for http, https and SOAP requests.
- Ensure the following IP addresses, used by Blackbaud Gift Aid, are not blocked - 126.96.36.199 and 188.8.131.52
- Ensure that the above are not being blocked by Anti-Virus software.
- Check if other users are able to log in.