Try each of the following steps in order until the issue is resolved:

  1. Ensure that your username and password are correct by logging into Blackbaud's website
  2. If successful then login to Blackbaud Gift Aid website: https://scanstore.blackbaud.com with the same credentials.
  3. Ensure your firewall allows access - requires access via Port 80.
  4. Ensure your firewall allows access- requires access via Port 443.
  5. Ensure firewall is setup for http, https and SOAP requests.
  6. Ensure the following IP addresses, used by Blackbaud Gift Aid, are not blocked - 216.235.196.140 and 216.235.196.141
  7. Ensure that the above are not being blocked by Anti-Virus software.
  8. Check if other users are able to log in.