1. Change the phone number type to E-mail Address for the email type selected from Preference.
  2. Set the default email to Outlook. Do not use Outlook Express.
  3. Ensure the email is added correctly:
    • In The Raiser's Edge 7.94 and higher, ensure the email is added on the Email Addresses tab of the Bio1 or Org1 tab.
    • In The Raiser's Edge 7.93 and earlier, add the email as a phone number on the preferred address.
  4. Export the email address and use Microsoft Outlook to send the global email.