- Change the phone number type to E-mail Address for the email type selected from Preference.
- Set the default email to Outlook. Do not use Outlook Express.
- Ensure the email is added correctly:
- In The Raiser's Edge 7.94 and higher, ensure the email is added on the Email Addresses tab of the Bio1 or Org1 tab.
- In The Raiser's Edge 7.93 and earlier, add the email as a phone number on the preferred address.
- Export the email address and use Microsoft Outlook to send the global email.
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