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Please follow the below steps in the order listed until the issue is resolved.


For MAC Machines with OS 10.6.x or older that have Citrix Online Plug-in 11.2 installed:

Change the driver for your desired printer to the MAC's Generic PostScript driver.

  1. Open System Preferences from the applications dock or the Apple menu.
  2. Open the Print & Fax or Print & Scanners control panel underneath the "Hardware" heading.
  3. Highlight the printer you want to change the driver for from the list on the left side of the window.
  4. Click on the Options & Supplies button on the right side of the window.
  5. Go to the Driver tab at the top of the window and select the Generic PostScript Driver option from the drop-down menu.
  6. Click OK to save the settings.
  7. Log out of Blackbaud Hosting Services. Log back in and attempt to print again.

    Note: if you have any other version of Citrix other than 11.2, uninstall Citrix and download Citrix Receiver for Mac 11.2. Although unsupported by Citrix due to Apple's non-support of these older operating systems, this is the only known version to work with the older OSX and the only one still published by Citrix. If the issue persists beyond this point, consider updating your OSX to 10.7 or higher, and installing Citrix Receiver versions 11.9.15 or 12.0.  

For MAC Machines with OS 10.7:

Note: Ensure that Citrix Receiver 11.9.15, or 12.0 for OSX 10.8 and higher, is installed on your MAC machine.

Change the driver for your desired printer to the MAC's Generic PostScript driver.

  1. Open System Preferences from the applications dock or the Apple menu.
  2. Open the Print & Fax or Print & Scanners control panel underneath the "Hardware" heading.
  3. Highlight the printer you want to change the driver for from the list on the left side of the window.
  4. Click on the Options & Supplies button on the right side of the window.
  5. Go to the Driver tab at the top of the window and select the Generic PostScript Driver option from the drop-down menu.
  6. Click OK to save the settings.
  7. Log out of Blackbaud Hosting Services. Log back in and attempt to print again.

    Note: if the issue persists after changing the printer driver, please perform the following: Click Chat with Support and reference this article.