Microsoft Excel crashes when exporting a pivot report from hosted Raiser's Edge and users will receive the error "Microsoft Office Excel has stopped working". Clicking the Close Program button will return to the pivot report.
Remove all alignment (left, right, or center) from any information in the "Drop Totals or Details Fields Here" area of the pivot report, using the Commands and Options controls. On the Commands and Options window, go to the Captions tab and remove the alignment settings. The alignment can be changed within Excel without causing it to crash.