This indicates the incorrect Merchant Services credentials are within the NetCommunity website. The main administrative account credentials for the Blackbaud Merchant Service (BBMS) may have changed but not correctly updated in the NetCommunity website.

Error: The request failed with HTTP status 401: Unauthorized - when viewing testconfig BBPS level, editing a Merchant Account, or submitting a transaction.
  1. Confirm or reset your BBMS credentials
    • Log into the BBMS web portal using the main administrative account credentials. Once logged in, access the user accounts area to confirm that the account you logged in with is indeed the main BBMS administrative account. Note that the main administrative account indicates that it cannot be deleted. It is this account's credentials that you must use in other Blackbaud products.
    • If you do not know the BBMS credentials, reset the (BBMS) password
  2. Update the BBMS credentials in the NetCommunity website
    1. ​Log in to the NetCommunity website
    2. If you utilize multiple Merchant Accounts, confirm merchant account that is in use on the form
    3. Edit the Merchant Account
      1. Navigate to Administration>Merchant Accounts
      2. Click the Pencil icon next to the Merchant Account you need to edit
      3. Enter the correct credentials
      4. Click Save when finished