Timeout expired error when sending email with imported list

When sending an email to an imported list you may receive the following error:

System.Data.SqlClient.SqlException (0x80131904): Timeout expired.  The timeout period elapsed prior to completion of the operation or the server is not responding.
The statement has been terminated.
   at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection)
   at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning()
   at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj)
   at System.Data.SqlClient.SqlCommand.RunExecuteNonQueryTds(String methodName, Boolean async)
   at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(DbAsyncResult result, String methodName, Boolean sendToPipe)
   at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()
   at Blackbaud.AppFx.ContentManagement.Platform.Email.Catalog.Common.ExecuteNonQuery(String commandText, SqlConnection connection, Int32 timeout)
   at Blackbaud.AppFx.ContentManagement.Platform.Email.Catalog.EmailProcessor.AddEmailRecipients(String selectionSQL, Boolean hasAddressBookId)
   at Blackbaud.AppFx.ContentManagement.Platform.Email.Catalog.EmailProcessor.ProcessEmail()
   at Blackbaud.AppFx.ContentManagement.Platform.Email.Catalog.ProcessCMSEmailBusinessProcess.StartBusinessProcess()j
 
This is resolved in the latest version of NetCommunity. If this behavior is persistent, please confirm you’re on the latest version of NetCommunity.

Environment

 Blackbaud NetCommunity
 6.45
 6.45
 Patch 12
 6.45.2034 Patch 0
 6.45.2034, Patch 12

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.