Gift acknowledgment letters are not displaying a contact addresses

Merge fields have been added to an Acknowledgement Letter to pull in data from a supporter's contact record, including address info fields such as Address_1, Address_2, City, State, and Zip. However, when acknowledging a gift, some letters fail to load/print the supporter's primary address in the merge fields.

Article Number: 57384

Products:

Blackbaud_Sphere

Address merge fields will not populate with data if the address itself is marked as Mail to this Address = No. To resolve:

Go to Contacts > Individuals
Search for the supporter
Manage Contact
Click the Profile tab
Click Addresses
Edit the primary address
Set "Mail to this Address?" as "Yes"
Save changes
Redo batch Acknowledge

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