- Note the patron's information, such as phone number or email.
- Contact the patron to see if they still want to purchase the items.
- If the patron does not want to purchase the items, Click Cancel to get rid of the unresolved online sales order.
- Log into your merchant account and verify that the credit card was refunded when you cancelled. If not, refund the card in the merchant account.
- If the patron does want to purchase the items, you can complete the order with an "other" payment method. You may need to temporarily add the "other" payment method to your online sales method
- Click Tickets > Sales Methods
- Click on the Online Sales Method > Click on the payment methods tab
- Click the add button > choose the "other" payment method in the payment method drop down
- Click save
- Return to the Unresolved online sales order and click on the add payment tab of the order
- Select the "Other" button and choose the payment method
- Click complete to complete the order
Connect and collaborate with fellow Blackbaud users.